Privacy Policy (Data Protection) Last updated: March 2026

At Stay at Kingsley Chester, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights.

1. What information we collect We may collect the following personal information when you make a booking or enquiry: Full name Email address Phone number Billing address Payment details (processed securely via third-party providers) Booking details (dates of stay, number of guests, special requests) We only collect the information necessary to manage your booking and provide a smooth stay.

2. How we use your information Your data is used to: Confirm and manage your booking Communicate with you before, during, and after your stay Provide check-in details and important updates Process payments and refunds Improve our service and guest experience We do not sell or share your data for marketing purposes.

3. Legal basis for processing We process your personal data under the following lawful bases: Contractual necessity – to fulfil your booking Legal obligations – where required (e.g. financial records) Legitimate interests – to improve our services and manage our business

4. Sharing your data We may share your data with trusted third parties where necessary, including: Payment providers Booking platforms (e.g. Airbnb, Booking.com) Property management or channel management systems All third parties are required to handle your data securely and in line with data protection laws.

5. Data storage & security Your data is stored securely and only accessible to authorised parties We take appropriate measures to protect against unauthorised access, loss, or misuse We only retain your data for as long as necessary to fulfil legal and operational requirements

6. Your rights Under UK GDPR, you have the right to: Access the personal data we hold about you Request correction of inaccurate information Request deletion of your data (where applicable) Object to or restrict certain processing Withdraw consent (where applicable) To exercise any of these rights, please contact us using the details below.

7. Cookies & website usage If you visit our website, we may use basic cookies to: Improve website performance Understand how visitors use the site You can control or disable cookies through your browser settings.

8. Third-party links Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we recommend reviewing their policies separately.

9. Contact If you have any questions about this policy or how your data is handled, please contact: 📧 bookings@stayatkingsleychester.co.uk

A quick note We keep things simple - your data is only used to make your stay as smooth as possible, nothing more.